Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

B.
Resources: Reduce resources required for the use of the product

2.
Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Allow customers to complete some of company's steps to save time

Monitor product performance or progress

No.	SIC	Year	Note
1	3585	1997	Trane's pioneering effort in Integrated Comfort Systems and microelectronic controls gives chain customers a much more economical approach to comfort control of their facilities while providing important diagnostic and performance data to enable the user to monitor performance at low cost.
2	3600	1987	Neotech is developing a gadget that mounts on wheel & monitors the tire's air pressure. If tire becomes under- or over-inflated, it beeps and flashes a light to warn driver.
3	3692	1996	Duracell has also created a smart battery that can communicate with the computer, giving information such as its charge, voltage, chemistry, age, and minutes of running time remaining.
4	3840	1988	Hillenbrand the only firm on the market with a bed that contains a built-in exit alarm to warn when the patient gets up in the middle of the night. Beds also come with options such as built-in phone lines that won't get tangled with intravenous tubes.
5	4724	2001	The study also found that online, companies can better enforce company travel policies and find money – saving air fares, car rentals and hotel rooms. In the slow economy, companies are clamping down on travel costs.
6	7371	2002	A virtual private network (VPN) connects outsiders securely to a firm's network through the Internet. VPNs became popular as more companies started to do business online. Firms used VPNs to link partners, suppliers and remote workers to their networks.

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