Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Increase service capacity


No. SIC Year Note
1 4300 2004 The DHL unit of Deutsche Post AG, revving up its push to become a powerhouse in the $48 billion-a-year U.S. Package-delivery industry, plans to spend $1.2 billion over the next three years to build or upgrade shipment-sorting facilities.

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