Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
1.
Money – Reduce the money the customer uses with the product
a. Reduce the level of payment for use of the product
Substitute lower cost benefits for higher cost benefits
| No. | SIC | Year | Note |
| 1 | 4899 | 2002 | A lot of the smaller ISPs are mom-and-pop operations that have, at the max, a few thousand customers. They are usually cheaper and provide better service (some make house calls for tech support). |
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