Benefits of Intense Competition: Lower Prices and Better Products

By Don Potter / August 16, 2011 /

No

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Does the Withdrawal of Capacity Help?

By Don Potter / July 23, 2011 /

As industry prices fall, and companies’ fortunes decline with the resultant squeeze on their margins, some companies, especially the leaders, seek to withdraw

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Failures in Reliability Lead to Share Loss

By Don Potter / July 6, 2011 /

We have written several times before about the

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The Mobile Phone Industry and Customer Retention

By Don Potter / June 30, 2011 /

The mobile phone industry’s growth has slowed. It is now operating more like a stable, moderate to slow growth market. This is particularly true in Europe. To face the challenge of slower growth in the industry, European mobile operators are turning to

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A Likely End Game to Hostility

By Don Potter / June 22, 2011 /

The hard disk drive

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Nestlé’s Cost Reduction in the Coffee Business

By Don Potter / June 2, 2011 /

Nestle is the world-wide leader in the coffee

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Cable T.V. and Customer Retention

By Don Potter / May 25, 2011 /

Recently, I decided to test the waters for a less expensive television experience. I have been a loyal cable subscriber for thirty-five years, but friends have told me that other systems, especially satellite, are cheaper. I went online to DirectTV.com to check their packages. We have been spending about $112 a month. The equivalent package…

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The Kindle with Special Offers…not your typical low-end product

By Don Potter / May 16, 2011 /

Amazon has introduced a low-end Kindle product, the Kindle with special offers. This Kindle sells for $114 compared to the standard $139 Kindle with Wi-Fi. This is not a typical low-end product. Low-end products offer fewer benefits than industry-leading products (we call these

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Cable T.V. and Customer Retention

By Gayle Jones / May 4, 2011 /

Recently, I decided to test the waters for a less expensive television experience. I have been a loyal cable subscriber for thirty-five years, but friends have told me that other systems, especially satellite, are cheaper. I went online to DirectTV.com to check their packages. We have been spending about $112 a month. The equivalent package…

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A Squeeze at the Top

By Gayle Jones / April 26, 2011 /

The very highest end of Parisian hotels includes such names as the Crillon, the Plaza Athenee and Le Bristol. There are four of these highest prestige hotels in Paris. Their prices start at Euro 750 a night. Average room prices run around Euro 1000 a night. These are among the highest prices for hotel rooms…

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