Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
1.
Money – Reduce the money the customer uses with the product
B. Reduce the cusotmer's spending on People, Purchases or Capital costs the customer uses with the product itself
Capital costs
Make product backward compatible with earlier versions
| No. | SIC | Year | Note |
| 1 | 3500 | 2002 | A key goal in the design of the new operating system was to ensure that the thousands of Palm programs developed over the past six years will still run. Although units won't be available for hands-on testing until later in October, it appears that Palm has succeeded. |
| 2 | 3576 | 2000 | Extreme Networks uses consistent software and architecture in its switches, making it easier to add on as a company's network grows. |
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