Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
1.
Money – Reduce the money the customer uses with the product
b. Reduce the customer's spending on People, Purchases or Capital costs the customer uses with the product itself
Reduce multiple costs
| No. | SIC | Year | Note |
| 1 | 3861 | 1997 | Despite the rise of Internet use and all the talk about going "paperless," 90% of all information is still stored on paper, making it difficult for banks and law firms to improve productivity. Bell & Howell sells scanners and software that digitize that information. |
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