Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

1.
Money – Reduce the money the customer uses with the product

b.
Reduce the customer's spending on People, Purchases or Capital costs the customer uses with the product itself

No.	SIC	Year	Note
1	0	2004	Allen-Edmonds, a maker of high-end men's shoes, provides a slightly different kind of investment appeal by offering a recrafting service. The approach has paid off on three fronts. The promise of recrafting increases the value proposition, driving increased initial sales. The need to drop off worn shoes for recrafting at a retail outlet means more traffic in the stores. Recrafting yields higher margins than original manufacture does.
2	2200	1993	A shared info-technology system, Okumalink, keeps distributors informed about the location & availability of machine tools & parts. If available, the distributor can order it electronically. If not, uses Okumalink's E-mail to locate. Reduced costs.
3	3661	2003	Cognex Corp makes vision systems, gear that can be used to inspect computer chips and circuit boards to ensure proper manufacturing. The In-Sight Vision Sensor is the size of a small cell phone and can be applied to almost all types of manufacturing processes. It is priced from $4,000 to $5,000 compared with $12,000 for high-end chip products. The company is also working on a people sensor that will detect and count people to ensure security at airports and government buildings.
4	4412	1988	Refrigerator cargo containers are subject to mechanical breakdown, burn fuel, and need chlorinated fluorocarbons. New cargo container needs no refrigeration; it's basically a king-size thermos bottle.
5	7372	2003	Autodesk's drive to shift customers to subscriptions, in which they would pay annual fees to use the software instead of buying periodic upgrades, is making progress. Subscription revenue grew 6% and the company's overall revenue grew 4%.
6	8051	2001	After American Healthways takes over diabetic care, more patients get more frequently tested for eye, foot, and cholesterol ailments. This has cut the total health care cost by 17%. "We spread the development costs over lots of health plans."
7	8713	2002	Online consumer research firm DoubleClick is helping companies analyze the effectiveness of traditional online ads and other forms of online marketing such as e-mail promotions.

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