Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

1.
Money – Reduce the money the customer uses with the product

d.
Improve the customer's profits directly

No.	SIC	Year	Note
1	2111	2001	Brown & Williamson is also working with Star to support the smaller company's efforts to develop potentially less-hazardous cigarettes.
2	2911	1989	Amoco will pay customers' repair bills if, after using Amoco Ultimate, their cars' fuel systems are damaged within the first 75,000 miles.

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