Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
2.
Time – Reduce the time the customer must spend with the product
b. Reduce steps the customer must use with the product
Bring products closer to the customer
Bring current products closer to new customers
| No. | SIC | Year | Note |
| 1 | 7300 | 2002 | Coinstar supermarket-based coin machines have made a deal with TAP Computer Service Inc. to use TAP's technicians to service 17 Coinstar machines in West Virginia to preserve Coinstar's manpower. If successful, the deal could be employed on a larger scale, giving Coinstar the capability to open its markets to include drugstores, mass merchants, and banks, as well as supermarkets with lower foot traffic and volume. |
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