Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
2. Time – Reduce the time the customer must spend with the product
b. Reduce steps the customer must use with the product
Bring products closer to the customer
Serve current customers with new products, saving customer purchase time
Add related products the current customers would buy
| No. | SIC | Year | Note |
| 1 | 3312 | 1988 | Armco, Bethlehem, Inland, National, USS, & Wheeling-Pitts all installed electro-plating lines which provided zinc-coated sheets for auto industry. Allows auto industry to cut down on corrosion. |
| 2 | 4931 | 2000 | Energy.com features an online energy store that sells battery and solar power devices, as well as heating and lighting products and books on energy consumption. |
| 3 | 7372 | 2002 | Changes in the firewall arena: commoditization of firewalls and virtual private networks or VPNs which are often sold together: customer demands for better security through product innovation and integration of multiple security technologies. |
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