Final Customer Purchasing from an Intermediary of the Product

Acquire Steps: Acquire steps include all activities the customer completes preceding the purchase of the product. These steps include the customer's efforts needed to identify and evaluate Intermediaries and travel to the Intermediary location.

B.
Resources: Reduce resources required for the use of the product

2.
Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process.

Increase service capacity

Add more regular customer assistance

No.	Year	SIC	Note
1	2003	3571	Body Shop International PLC in Hong Kong uses H-P organizers as portable cash registers. Linked wirelessly to the main point-of-sale system, the hand-held devices help alleviate lines at busy times.
2	2001	4724	GetThere also releases a benchmark study. It surveys firms that spend $5 million to $500 million a year on travel. That most recent study found adoption of online travel booking soaring, mostly because it's easier to find cheap fares and low booking fees.
3	2002	5251	Mobile computers and handheld scanners recently added to improve customer service at Home Depot, can be used to check whether there are more screwdrivers in the storeroom and, if not, when the next shipment is due.
4	1995	5331	Sam's Club sends out gift catalogs and customer newsletters.
5	2003	5699	Hot Topic's growing reputation as the go-to source for everything teen propelled its very fast growth. It launched a new chain, Torrid, which caters to plus-size teenage girls.
6	2003	5735	Retailers including Barnes & Noble and Borders are considering a system that would let you avoid the dreaded checkout line by enabling you to pay in the aisles.
7	1996	5999	Nordstrom contends there is a place for a retailer that offers top-notch customer service.
8	1987	6141	Bank Americard Gold Visa and Mastercards offer ATM access to make card payments and transfer funds to or from BofA accounts.

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