Final Customer Purchasing from an Intermediary of the Product

Acquire Steps: Acquire steps include all activities the customer completes preceding the purchase of the product. These steps include the customer's efforts needed to identify and evaluate Intermediaries and travel to the Intermediary location.

B.
Resources: Reduce resources required for the use of the product

2.
Time: Reduce the time the customer must spend with the product

B.
Improve wait times in the process.

No.	Year	SIC	Note
1	2001	1311	Big oil companies are freshening up their convenience stores and adding more groceries. Shell Oil Co., a unit of Anglo-Dutch company Royal Dutch/Shell Group, for instance, is testing coffee bars, fresh-baked breads, and a wine section .
2	2004	2700	Recently Amazon.com has begun to offer same day courier services in response to the same service that is offered by their rival Barnes&Nobles. At the moment Amazon is charging the same for same-day service as for standard delivery.
3	2003	3571	Body Shop International PLC in Hong Kong uses H-P organizers as portable cash registers. Linked wirelessly to the main point-of-sale system, the hand-held devices help alleviate lines at busy times.
4	2000	3663	The general operating principle of video-on-demand is that cable operators store movies as computer files on a server. One server can simultaneously deliver a copy of the same movie to up to 20,000 customers.
5	2001	5411	Some traditional stores like Safeway have tried online stores Its online section has been plagued with losses. Others, such as Kroger, have been more cautious and are thankful that they stayed away from online operations.
6	2002	6141	On-line banking is just beginning to make money for banks. The payoff for customers is more convenience than cash since they don't get discounts on service charges. However, the Web makes customers more loyal to banks as online customers switch 40% less often.
7	1997	8082	The company operates 24 hours a day, seven days a week to receive referrals and coordinate services with physicians, case managers, patients and their families.

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