Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

B.
Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

c. Improve wait times in the process

Reduce wait times in the process

Enable products to work seamlessly with other products

No.	SIC	Year	Note
1	3571	2001	Compaq is selling installation and support services to companies that want to connect workers with mobile devices to their corporate computer system.
2	3571	2004	International Business Machines has been effectively exploiting customer dissatisfaction with complex technology, deploying armies of consultants to help different kinds of hardware and software operate more like a single system.
3	3577	2002	The Internet boom over the last five years has widened the standards for networking between computers to a point that the type of computer is less and less important. This could result in the increased use of Macintosh systems. Software firms large and small, including Microsoft, Adobe and Macromedia, continue to introduce innovative new software programs for Macintosh.
4	3577	2002	Although Sony has aimed to be on the forefront of wireless technology, millions of U.S. homes have gone wireless with Linksys, D-link, and more, leaving Sony behind the curve. However, none currently allow users to transmit information between their PCs, TVs and PDAs, a goal of Sony's, without software glitches or plug incompatibilities.

<<Return to Maintain Steps