Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

B.
Resources: Reduce resources required for the use of the product

2.
Time: Reduce the time the customer must spend with the product

C.
Help customers obtain and use related products

No.	SIC	Year	Note
1	1531	1996	Retirement-community developers across the country are scrapping the traditional features of housing in favor of more modern attractions like computer labs, weight rooms and lap pools.
2	2300	1990	Samsonite's new Piggyback Silhouette 4 suitcase has a handle that pulls up to allow the suitcase to be pulled along horizontally and carry other bags.
3	3571	2004	PalmOne announced a new handheld, the Tungsten T5, which comes with 256 megabytes of flash memory. The T5 will be able to double as a USB flash memory drive, allowing people to carry their work from the office to home and back.
4	4512	2004	As the economy improves, the air freight industry will see increased growth. The industry is focusing on providing total solutions to customers. FedEx purchased Kinko's and launched packing services. It has also opened new service centers. UPS will acquire Menlo Worldwide Forwarding, a provider of a full suite of heavy air freight forwarding services, ocean services and trade management.
5	5734	2003	Intel Corp.'s Centrino technology is expected to give notebook PCs another boost as the year progresses. Centrino has built-in wireless networking capability and enables longer battery life.
6	6029	2001	Car companies, retailers and even universities are seeking to leverage their brand names and customer lists by setting up their own internet banks, mostly from scratch. They are selling credit cards, loans and traditional accounts. BMW rationalizes the move as giving the company a cheaper way to raise capital for its credit business. It has access to depositor funds and can borrow from other banks at low rates. The banks can escape some regulation and charge higher interest rates. The banks rely on their captive customer base with built-in brand loyalty, lower start-up costs and maintenance costs.
7	7372	2002	Intuit has recently announced a new strategy for its QuickBooks line of business accounting software. The strategy is designed to provide industry-focused products for a small-business software market that Intuit judges to be $17 billion a year. Industries have different software and accounting needs, so it tweaked its software as needed for different industries. Two months ago, Intuit brought this same strategy to TurboTax, its line of tax-preparation software.

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