Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B.
Resources: Reduce resources required for the use of the product
2. Time – Reduce the time the customer must spend with the product
e.
Customize the product functions for the customer's use
| No. | SIC | Year | Note |
| 1 | 7372 | 2002 | Customers increasingly want software and hardware delivered not in one big package but in modular, interchangeable components that can be added and subtracted from systems in a matter of hours. |
<<Return to Maintain Steps