Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

B.
Resources: Reduce resources required for the use of the product

3.
Energy: Reduce the energy the customer uses with the product

A. Effort – Reduce the physical constraints on the customer

Overcome physical limitations of the user
Enable remote usage

Enable two stationary products to work together at some distance from one another

No.	SIC	Year	Note
1	3571	2001	The built in software support is as important as the hardware abilities. The PocketPC 2002 software lets you set up multiple networking profiles to use in the office, at home and on the road. A virtual private network program lets you use a phone line or a high speed Internet connection at home or in a hotel to reach corporate computers.
2	3577	2003	Using Apple's new iChat AV prototype software and iSight digital web camera, Mac users with high speed connections can use the internet as a videophone. Apple's web cam is included in the next version of the Mac OS X . The iChat AV allows Mac users to create buddy lists that will allow them to talk online via text, voice or video.
3	3699	2003	Today more than 200 companies are trying to make Wi-Fi into a profitable product or service. Wi-Fi is a way to network computers or other devices via radio–without cables. "People tried it first at work. They soon got addicted and brought it home." And Wi-Fi has become inexpensive. Prices have dropped 50% from a year ago. A router might cost $100 and a card $50. Consumers can mix and match Wi-Fi products and 700 are on market.
4	3716	2003	The next step for RV remodeling is adding on-the-road internet access. KVH Industries Inc. launched the Trac-Net 2.0 system that gives RVs high speed Internet access with satellite TV and phone services.
5	4800	2003	WebEx recently made changes to one of its services, now called Event Center. It competes with Live Meeting in hosting large events for dozens or hundreds of participants over the internet.
6	4812	2004	Sprint and Nextel own a wireless spectrum that is capable of carrying a new wireless high speed Internet technology called WiMax. The idea is a single transmission tower in a big city could beam out data at high speed to wireless devices in homes and offices. This WiMax system should be cheaper than building new wired Internet connections.
7	4899	2004	VOIP providers are luring customers with traditional telephone features. The calls are cheaper than traditional landline calls but require broadband Internet access. Phone companies counter that they offer wireless access offering added convenience.
8	7373	2000	Sun plans to launch StarPortal in the summer of 2000 where a customer would go to that portal in order to use StarOffice and to access corporate files on Sun's servers.
9	7384	2000	Kodak is also working with Scientific-Atlanta, Inc. to develop a system for displaying photographs on television screens without using a computer. Cable subscribers will be able to share photos with distant family by transmitting the pictures over the cable.

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