Brainstorming Ideas: A Final Customer Purchasing from the Producer of the Product

Final customer buying from a product producer. Final or end-user customers incur four cost steps in connection with the product sold by a producer.

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

A. Knowledge

B.
Resources: Reduce resources required for the use of the product

1. Money

2. Time

3. Energy – Reduce the energy the customer uses with the product

   1. EFFORT – REDUCE THE PHYSICAL CONSTRAINTS ON THE CUSTOMER

      1. Overcome physical limitations of the user

         1. Alter dimensions Examples>>

         2. Enable remote usage Examples>>

      2. Adapt product to differing physical environments of use Examples>>

      3. Add components to improve physical performance of product Examples>>

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