SELF TEST #13: Identifying Reasons for Negative Volatility
What is Value?
What is Performance?
How do customers buy?
How do you determine what Value you offer your customers?
How does Negative Volatility hurt our company?
How is it possible for a company to gain share without outperforming the industry on penetration of new customer volume.
Where are competitors in an industry most likely to fail in their customer relationships?
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