Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
C.
Experience: Enhance the experience the customer has with the product
3. Increase the custromer's sense of security with the product
b.
The product works
| No. | SIC | Year | Note |
| 1 | 0 | 1988 | W. Germany does so well because it puts huge emphasis on quality and service. German business has long received high marks on quality, prompt delivery, & service after the sale. |
| 2 | 1521 | 2004 | In the past two years, KB Home homebuilder has moved forcefully to build a new image, instituting a bevy of changes. The fifth largest U.S. homebuilder has worked to produce training programs for contractors and builders. It has also instituted a "Say Yes" program to handle customer complaints faster. |
| 3 | 3448 | 1997 | End-users of Butler's building systems want better surface appearance, flatness, and coating quality. Most international customers and a growing number of domestic customers are seeking ISO 9000-certified suppliers. |
| 4 | 4513 | 2000 | Airborne started having problems in 1997 as e-mail became popular (cutting overnight shipments down) and rivals began targeting Airborne's weaknesses. The U.S. Postal Service hurt FedEx and UPS by adding delivery confirmation for its Priority Mail service. |
| 5 | 8082 | 2002 | Odyssey Healthcare is a Dallas-based hospice company that puts its emphasis on service. Its nurses treat patients with special care and the company provides a grief and spiritual expert to each family. |
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