Intermediary Customer Purchasing from the Product Producer
Obtain Steps: The Obtain steps include all activities preceding the selling of the product. These activities include the costs of identifying potential suppliers and stocking the product.
C.
Experience: Enhance the experience the customer has with the product
3. Increase the customer's sense of security with the product
b.
We can fix problems promptly
| No. | SIC | Year | Note |
| 1 | 3851 | 1991 | Luxottica turns around orders from even the smallest customers in two hours, building strong loyalty among opticians. |
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