Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
C.
Experience: Enhance the experience the customer has with the product
3. Increase the customer's sense of security with the product
d. Your investment is safe
Provide money-back guarantee
| No. | SIC | Year | Note |
| 1 | 4213 | 1998 | United Parcel Service (UPS) will offer money back guarantees on ground shipments. |
| 2 | 5731 | 2004 | CompUSA charges $17.99 for a two-year replacement policy on a $59.99 Netgear Inc. wireless router for home net works, even though Netgear's warranty will repair or replace it free for three years. |
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