Final Customer Purchasing from an Intermediary of the Product

Acquire Steps: Acquire steps include all activities the customer completes preceding the purchase of the product. These steps include the customer's efforts needed to identify and evaluate Intermediaries and travel to the Intermediary location.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process.

Increase service capacity

Extend hours

No. Year SIC Note
1 1995 5200 Two years ago, Fastenal developed a new store concept, called FastTool, which sells tools and safety supplies. These stores are located adjacent to the Fastenal stores.
2 1993 5912 CVS stores' niche is convenience and location. Some chains are looking for more convenient locations near residential areas. New Rite Aid stores have wider aisles to provide space for promotions. Walgreen is keeping stores open 24 hrs.
3 1998 5942 The Avid Reader has always been open 7 days a week until 11 p.m. and has always offered overnight delivery on books not in stock. Now, however, it is advertising these features. It is also adding book-related events and visiting senior centers.
4 1997 8082 The company operates 24 hours a day, seven days a week to receive referrals and coordinate services with physicians, case managers, patients and their families.

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