Final Customer Purchasing from an Intermediary of the Product
Acquire Steps: Acquire steps include all activities the customer completes preceding the purchase of the product. These steps include the customer's efforts needed to identify and evaluate Intermediaries and travel to the Intermediary location.
Resources: Reduce resources required for the use of the product
Energy-reduce the energy the customer uses with the product
A. Effort – reduce the physical constraints on the customer.
Overcome physical limitations of the user
Warnings and advice
|1||1993||5411||Superstores offer less customer service, fail to address needs of elderly, immobile, and poorer shoppers.|
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