Final Customer Purchasing from an Intermediary of the Product

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources – Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product

Bring products closer to the customer

No. SIC Year Note
1 4700 2001, a branch of Newgistics Inc., is a returns-management system designed for catalog and Internet retailers. Customers can return merchandise to one of several thousand return centers nationwide. They include neighborhood mail and parcel centers such as AMI Mail Centers, Hand with Care Packaging Store and Parcel Plus.
2 4899 2005 After two decades of bulking up, Verizon and SBC Communications boast nationwide reach and every flavor of modern communications: local, long-distance, wireless, Internet and, if their plans bear fruit, television.
3 5064 2004 Best Buy is now offering the "Geek Squad" which is a nationwide team of repair and installation specialists.
4 5500 2002 Monro started its do-it-for-me car service shops because the availability of these services was shrinking. Monro had the parts and the bays to easily expand work under the hood and frame. To cut down on waiting time, the biggest and most central store in an area acts as a miniwarehouse for the others.
5 5943 2005 Staples is experimenting with mobile technicians in Canada. Technicians can come to the house to do things like install a wireless network and upgrade a computer. Staples plans to roll the program out to other regions throughout the year.
6 6021 2004 For family trusts, rapid turnaround loans, and individually managed portfolios that may total in just the hundreds of thousands of dollars, smaller banks might be better-and more affordable.
7 7841 2004 Netflix is the leading online DVD-rental service with 2.1 million subscribers and 80% customer growth.Its 24 district centers let it ship to 80% of American addresses overnight by US mail.

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