Final Customer Purchasing from an Intermediary of the Product

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources – Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product
Reduce customer steps in the product process

Complete some of the customer's steps with the product

No. SIC Year Note
1 3572 2002 EMC is created a program called AutoIS which will let corporate managers store and retrieve data no matter what machine it resides on. EMC Corp. teamed up with a group of service partners including Accenture and Electronic Data Systems to sell and install the systems.
2 5900 2004 RealNetworks is especially eager to draw attention to a technology it launched several weeks ago called Harmony. It lets users translate songs purchased from the RealPlayer Music Store into a format that can be played on the iPod and on devices that use a competing Microsoft format, covering most of the portable music players on the market.
3 7375 2003 and offer automotive prices and let consumers set up maintenance schedules for their cars online.

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