Final Customer Purchasing from an Intermediary of the Product

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources – Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product
Modify product to reduce maintenance


No. SIC Year Note
1 7375 2000 AOL's version 6.0 allows e-mail listings to be sorted by date, sender, or subject. It's easier to sort mail into folders. The address book is much more powerful, and can now be printed out.

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