Final Customer Purchasing from an Intermediary of the Product

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources – Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process

No. SIC Year Note
1 3541 1996 A shared info-technology system, Okumalink, keeps distributors informed about the location & availability of machine tools & parts. If available, the distributor can order it electronically. If not, uses Okumalink's E-mail to locate. Reduced costs.
2 5500 1993 This Lexus dealership's service department is open until midnight.
3 5599 1993 Toyota Walnut Creek, California keeps its service shop open from as early as 7 in the morning until midnight. Shop hours increased by roughly 50%, and service revenues have doubled.
4 5900 2003 Staples has also tweaked the StaplesLink site design to make it easier for clients to order product and provide input. New technology lets customers track orders and search from a lists of 80,000 office products. Other changes let companies track spending accounts and get tips on how to make ordering more efficient.
5 6162 2000 One positive of online loans is that in many cases consumers can check on the progress of their loan applications. is one of the sites where this feature is available.
6 6211 1990 Shearson Lehman's Preferred Client FMA offers a Gain/Loss Analysis statement with its accounts, to help customers assess when they should sell.
7 6211 2000 JB Oxford & Company's interface allows traders to place new orders as well as watch the execution status of those placed earlier, meaning fewer wasted clicks.

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