Final Customer Purchasing from an Intermediary of the Product

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources – Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

Help customers botain and use related products

No. SIC Year Note
1 5599 1997 Republic's AutoNation USA is an auto distributor that will sell, finance, lease, rent, repair, and recondition cars. Store amenities include children's play areas and computer kiosks displaying pictures, descriptions of cars in stock.
2 5712 1987 Rent-A-Center promises free delivery and repair service within 24 hours. There are no credit checks and no obligation to keep renting. But for these extras, there is one heck of a hefty finance charge; easily twice credit card rates.
3 5731 2004 In 2004, profits from warranties accounted for all of Circuit City's operating income and almost half of Best Buy's. Profit margins on contracts are between 50% and 60%. Warranties cost virtually nothing to market, and the products they insure rarely need repairs.
4 6331 2001 Gallagher has high profit but not just from its insurance brokerage business. Its risk management division pays worker compensation for big companies that self-insure their employees.
5 7371 2000 Club Photo has the best primitive lot of photo editing tools, and is the only site that lets customers lighten or darken images online. Club Photo and e-memories are the only free sites that allow customers to download high resolution pictures so they can improve them by cropping, fiddling with colors, and adjusting the contrast using desktop photo editing software. Club Photo has a nifty feature that allows users to download favorite pictures to their Palm.

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