Final Customer Purchasing from an Intermediary of the Product

Use Steps: Use steps include all the Final customer's activities to find the appropriate product category at the Intermediary, to choose among the alternatives to the product and to take delivery of the product.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process


No. Year SIC Note
1 2002 7372 Recent changes in Microsoft's media player include things like a "fast start" capability. Microsoft also touted its media software's ability to produce better picture quality despite a much smaller file size than competing market standards.

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