Final Customer Purchasing from an Intermediary of the Product

Use Steps: Use steps include all the Final customer's activities to find the appropriate product category at the Intermediary, to choose among the alternatives to the product and to take delivery of the product.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Increase service capacity

Increase delivery capacity

No. Year SIC Note
1 2001 5812 Starbucks imposed a hiring freeze on noncritical employees at headquarters about three months ago. And while the stores have continued to hire, automated espresso machines have been introduced in hundreds of busy shops, so baristas can move customers through in less time.
2 2003 5900 By the end of the year shoppers will be able to walk into just about any big discounter or drugstore and use a machine that prints out their digital images, if not on the spot, then within and hour. Retailers are rising to outfit their one-hour photo labs with equipment to read the images from a digital camera's memory card. Some are installing stand alone kiosks with a dedicated printer that churns out prints instantly.
3 2000 5912 Trying to bring customers back to New London, the drugstore decided to offer same-day service: "If they order by 2 p.m., I can have it for them the same day." It also hired a 4th pharmacist to allow better customer service.
4 2001 7832 Century Theaters is made up of big megaplexes that show Hollywood blockbusters. Century Theater will continue opening megaplexes and plans to unveil a 20-screen theater in Daly City.

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