Final Customer Purchasing from an Intermediary of the Product

Use Steps: Use steps include all the Final customer's activities to find the appropriate product category at the Intermediary, to choose among the alternatives to the product and to take delivery of the product.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

Improve wait times in the process

No. Year SIC Note
1 2004 3861 At the digital printing kiosk in CVS Corp. pharmacies, digital prints cost 29 cents each and 30 print in less than half an hour.
2 2004 4800 The ESPN cellular service won't offer much in terms of exclusive content. Instead, ESPN is banking on the immediacy of delivering information to customers wherever they are.
3 2004 5411 A small but growing number of supermarkets are testing a variety of high-tech gadgets designed to change the way people shop and the way stores promote their products. Shopping Buddy is a hand-held bar code reader that keeps a running tally of a grocery shopper's purchases. It can document shopping habits and find appropriate discount items and their locations in the aisles.
4 2001 5812 Starbucks plans to make several changes in the next year, including remodeling many of its front counters to speed service, re-evaluating its lunch program in several stores, and expanding the use of prepayment cards, automated espresso machines and self-serve beverage stations.
5 2000 6211 Significant trading volume is passing through electronic communications networks, or ECNs. Such networks let investors bypass market-makers and trade with each other.
6 2001 7375 Netzero says the company will nudge users of its free service with banner ads and e-mail messages to get them to buy a premium package. The company's "Platinum" package includes unlimited access with no banner ads for $9.95 a month.
7 1988 8099 More hospital emergency departments are offering rapid turnaround to regain business. "Fast-tracking" separates patients with sore throats, for example, from true emergencies & treats them with a separate staff.

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