Final Customer Purchasing from the Product Producer

Acquire Steps: Acquire steps include all activities the customer completes preceding the use or the consumption of the product. These steps include the customer's efforts needed for evaluation and acquisition of the product.

Resources: Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product

Reduce customer steps in the product process

Modify product to reduce maintenance

No. Year SIC Note
1 2003 3571 IBM expects its new z990 will be more reliable than Intel machines that use the Unix operating system.
2 2002 3571 Dell and EDS are interested in creating standard offerings of hardware and services that can be repeated from one customer to the next. Dell provides the hardware and EDS provides high-end services.
3 1992 4513 Certain customers by the nature of either how they pay for shipments or send shipments to us can benefit from the EDI programs.
4 2000 7372 Kana sells software that "reads" a company's incoming emails from customers and routes them to the right department. Customers get fast responses to the queries while companies save money and build customer loyalty.

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