Final Customer Purchasing from the Product Producer

Acquire Steps: Acquire steps include all activities the customer completes preceding the use or the consumption of the product. These steps include the customer's efforts needed for evaluation and acquisition of the product.

Resources: Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Speed the process

Adapt product for faster technology

No. Year SIC Note
1 2001 3571 Apple Computers has been experiencing some success in upgrades for its 25 million customers.
2 2000 3661 Competitor Brocade Comm. Is the first mover and the market leader in storage area network switches, but Anchor has seized market share with intense sales tactics and impressive technology including the first 64 port switch.

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