Final Customer Purchasing from the Product Producer

Acquire Steps: Acquire steps include all activities the customer completes preceding the use or the consumption of the product. These steps include the customer's efforts needed for evaluation and acquisition of the product.

Resources: Reduce resources required for the use of the product

Time – Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Speed the process


No. Year SIC Note
1 2004 3571 Compaq believes that shorter lead times will provide a quantum leap in value for customers. The company is currently working on a delivery option that will permit its products to be built to customers' specifications and shipped within a 48 hours of the order.
2 2001 4813 By 2002, most of Sprint's network should be upgraded. One new feature will be the "always-on" capability of the network. In the short term, faster data speeds will help Sprint PCS keep customers from switching to other carriers.
3 1986 5812 Taco Bell adding a drive-through window .

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