Final Customer Buying from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Knowledge: Add knowledge

Process where product is used – Explain how product can or should operate in customer cost system


No. SIC Year Note
1 4911 1996 Duke Power proposed conducting an in-plant study for American Fast Printing to compare their per unit electric and gas consumption in pre-dryers.
2 4931 2000 also offers data on energy deregulation and energy tips.
3 5411 2002 FreshDirect delivers to only five zip codes mostly in Manhattan and are adding new ones slowly. They seek densely populated areas because it keeps delivery costs low. FreshDirect also concentrates on a good relationship with its manufacturers. They plan to provide suppliers with invaluable market research based on direct contact with consumers and encourage suppliers to put their own brands on what are normally commodity items- beef, fish and vegetables.
4 6321 2002 Trigon has a 96% client retention rate. It dominates the Virginia market with a 35% market share. Trigon is one of the leaders in using caseworkers. It rewards patients for using cheap drugs.

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