Final Customer Buying from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Knowledge: Add knowledge

Process where product is used – Explain how product can or should operate in customer cost system

d. Maintain

Advise on potential problems

No. SIC Year Note
1 2052 1991 On Mrs. Fields cookie wrappers, Mrs. Fields suggests how to keep her cookies fresh: don't refrigerate, freeze, store in container with piece of white bread.
2 2844 2004 Nu Skin is now using a new gadget called the BioPhotonic Scanner, a tabletop laser device that through hand scans can measure a person's carotenoid antioxidant levels. Users will finally have a device that can measure the efficacy of nutrients.
3 3500 1987 ASK's lot tracking system designed for regulated manufacturers or companies that handle regulated substances. The software can manage lot genealogy from purchase-order receipt through production to final shipment. Also facilitates product recalls.
4 3579 2003 Dell's printers feature a system that prompts users to order replacement cartridges – that's where the big money is in the printer game – when they're running low on ink or toner. Users are directed to Dell's online imaging supply store.
5 4412 2001 In order to avoid the price wars that plague the shipping industry, Neptune Orient's American President Line division focuses on adding value. Shoppers can track their goods' movement on the internet and conduct business through APL's HomePort website. Revenues from this value-added service surged 35% in 2000.

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