Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

Money – Reduce the money the customer uses with the product

a. Reduce the level of payment for use of the product

Substitute lower cost benefits for higher cost benefits

No. SIC Year Note
1 4899 2002 A lot of the smaller ISPs are mom-and-pop operations that have, at the max, a few thousand customers. They are usually cheaper and provide better service (some make house calls for tech support).

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