Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

Money – Reduce the money the customer uses with the product

b. Reduce the customer's spending on People, Purchases or Capital costs the customer uses with the product itself

People costs


No. SIC Year Note
1 3571 2003 For now, the blade servers sell at premium, thanks to the engineering that goes into cramming server parts into such a small place. Though a late comer to the market, IBM has taken the lead with 35% of blade sales. Blades are easier to manage: 5 minutes vs. an hour before. HP, one of the first big vendors to offer a blade product, is No. 2 in the market.
2 3845 1991 Althin's machine requires routine maintenance only once a year.

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