Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

Money – Reduce the money the customer uses with the product

b. Reduce the customer's spending on People, Purchases or Capital costs the customer uses with the product itself

Purchase costs used with the product itself
Reduce purchases of items used with the product itself

Modify product for more than one use

No. SIC Year Note
1 0 2004 Allen-Edmonds, a maker of high-end men's shoes, provides a slightly different kind of investment appeal by offering a recrafting service. The approach has paid off on three fronts. The promise of recrafting increases the value proposition, driving increased initial sales. The need to drop off worn shoes for recrafting at a retail outlet means more traffic in the stores. Recrafting yields higher margins than original manufacture does.
2 2300 1986 Because Mothers Work business suits that sell for $300 are expensive to be worn for a few months, suits now have a patented design that allows a garment's waistline to expand as pregnancy progresses, then can be taken in again to its original size.

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