Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

Money – Reduce the money the customer uses with the product

b. Reduce the customer's spending on People, Purchases or Capital costs the customer uses with the product itself

Caital costs

Reduce fixed capital investment

No. SIC Year Note
1 7375 2002 Network Appliance uses a very different approach from EMC. EMC is best known for big, high-end storage boxes that cost $1 million and above. Network Appliance sells small "filers" that cost as little as $15,000.

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