Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

Money – Reduce the money the customer uses with the product

Improve the customer's profits directly

No. SIC Year Note
1 2111 2001 Brown & Williamson is also working with Star to support the smaller company's efforts to develop potentially less-hazardous cigarettes.
2 2911 1989 Amoco will pay customers' repair bills if, after using Amoco Ultimate, their cars' fuel systems are damaged within the first 75,000 miles.

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