Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

b. Reduce steps the customer must use with the product

Bring products closer to the customer

Target your products on markets with limited competition from the leading industry competitors

No. SIC Year Note
1 5961 1997 Many of USOP's middle-market customers have requested technology services, as many of these customers are now approaching the size where hiring help for systems architecture is becoming a necessity.
2 7372 2005 On the high end, SAP and Oracle are improving their CRM for large international clients. Rivals and RightNow Technologies–which feature a hosted CRM business model to maintain the software and give it out to clients as needed–have reported strong growth among small and mid-sized clients.

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