Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

b. Reduce steps the customer must spend with the product

Reduce customer steps in the product process

Move information electronically

No. SIC Year Note
1 1600 2005 The energy market is a big user of project software. Because most of the global firms run several projects simultaneously across the world, they are dependent on database software that helps keep tabs on costs, logistics and productivity.
2 3861 2002 Recently Xerox introduced a product that replaces traditional light-lens copying techniques with digital copying, where documents are electronically scanned to create an image stored in a computer, then printed out whenever needed. Once it scans a document, a copier will be able to store, edit, or enhance the document before printing it.
3 7378 2004 DesktopStreaming technology allows experts remote access to the client's computer, alleviating the problems with telephone support. The technology also allows a business' own support staff to have interactive communication with users. The technology is applicable to all major platforms. An example is, which operates online and over the phone. Users submit questions and receive help on the phone. The company offers subscriptions on a per-call, monthly or annual basis and are available around the clock.

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