Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

b. Reduce steps the customer must use with the product

Reduce customer steps in the product process
Modify product to reduce maintenance


No. SIC Year Note
1 100 1991 Weyerhaeuser plans to market "eternal" plants that never have to be watered, pruned, or exposed to sunlight. They are preserved with nontoxic chemicals that are absorbed by a plant's cells. The result looks and feels like a living plant.
2 100 1987 US researcher has come up w/ new types of turf that need far less watering & mowing than most–and that stay green in the winter. New zoysia grass needs to be mowed 1/3 as often & requires 1/2 as much water as regular grass.
3 3421 1990 Gillette's new Sensor razor has a support bar that eliminates space between the blades, for easier cleaning.
4 3500 1996 Skyjack's scissors platforms were an instant hit, largely because their design makes mechanical parts easy to reach. All the parts are attached to trays that swing out at ground level; cut out hours of downtime for distributors who rented equipment.
5 3576 2004 Unlike the previous software, the new software offered by Cisco Inc. is built in modules, which can be replaced without shutting down the system.
6 3579 1987 Xerox offers a 3-yr warranty on its 1012 model. "That's 12 times longer than the competition's best – just three months." 1012 is more reliable: has a less complicated paper path for less jams, simple dual cartridge system you can change yourself.
7 3674 2003 Since the 1980s, Intel Corp. has stayed ahead with a simple mantra: make its chips faster and faster. But two and a half years ago, Intel made a risky decision to abandon that narrow focus. Speed was becoming less important to personal-computer users, who mostly used the machines to surf the Web and run a few simple programs. So, in a shift that transformed its culture, Intel pushed its engineers to pursue an entirely different goal: Build chips that fit the new ways people actually use their computers. That bet is beginning to pay off, helping Intel become one of the biggest winners to emerge from the long tech slump. In the new world of digital wireless gadgets, computer users care about other things besides speed – such as long battery life and small size. Intel has reorganized the company to deliver chips that offer just that.
8 3845 1991 Althin's machine has rounded surfaces to make it easy to clean.
9 3861 1997 Consistently spending about 7% of sales on R&D, Fuji has set the pace. Fuji was the first to introduce the disposable camera, a great success.
10 7373 2000 Unlike conventional software that is contained on CDs, Staroffice "lives" on large servers. At the Sun web site consumers can download the 65 megabyte file using a standard internet browser.

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