Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

b. Reduce steps the customer must use with the product

Reduce customer steps in the product process
Modify product to reduce maintenance
Increase the quality of the product to reduce customer time in repair


No. SIC Year Note
1 1600 2005 The energy market is a big user of satellite guided global positioning systems, or GPS for surveying and planning construction.
2 3714 2002 Johnson Controls shifted its focus from assembling automobile seats to providing automakers with integrated interior modules and complete cockpits. Thus, the company has moved from simply manufacturing a high-quality product to addressing automakers' higher-order needs: reducing the risk and complexity of vehicle design and improving the efficiency of vehicle assembly.
3 3751 2001 Giant is taking a page from what quality makers do everywhere else: Pay attention to how you sell and where. Giant decided early that it didn't want salespeople at China's state-run retail outlets to service its brand. "The company with the best distribution will be the winner." The company's 17 company-owned retail shops double as wholesalers, keeping a close watch on a total of 1,400 outlets that sell Giant products in China.
4 4812 1997 More and more, errors in business phone bills no longer amount to just a few dollars. To protect yourself, you can learn the language. Ask the phone company to have a customer service rep to explain charges and symbols. You also should double-check the payees. In today's complex telecommunications world, regional phone companies bill on behalf of other service providers. Mistakes creep into bills. It is important to stay informed about rates, as they can change constantly. Customers usually get protection for at least a year. Lastly, ask to receive bills on CD-ROMs to help you stay organized.
5 7999 1998 Snow making used to be a tool to paint a mountain white. It guaranteed a base,. Management figured people would ski on anything, every goopy, icy stuff. But if skiing was to have mass appeal, it would have to be good quality. The American Skiing Company can challenge customers but their comfort level should not be exceeded. The company offers a thrill in snowboarding and skiing. By developing better equipment and techniques they can control ride quality with the quality of the snow from top to bottom of the mountain.

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