Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

c. Improve wait times in the process

Reduce wait times in the process

Allow customers to complete some of the company's steps to save time

No. SIC Year Note
1 4813 2002 AT&T customer-service representatives will be retrained to be more responsive and a website will allow customers more control over their services.

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