Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

c. Improve wait times in the process

Reduce wait times in the process

Speed the process

No. SIC Year Note
1 0 2001 A new service from Equifax helps consumers keep a close eye on ther credit reports. For a fee of $49.95 a year, Equifax monitors your credit report nightly and e-mails you if it finds any unauthorized activity.
2 3651 2002 Apple iPods require FireWire, a high-speed data connection developed by Apple, which complicates things for Windows users who only have a USB. With FireWire, data transfers at up to 50 MB per second. But with a USB 1.1 connection, it's only 1.5 MB per second.

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