Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product

2. Time – Reduce the time the customer must spend with the product

Help customers obtain and use related products

No. SIC Year Note
1 0 2002 The most successful technology companies all look beyond product sales to services, consultation and whole systems to create franchises of lasting value. IBM shifted its focus from hardware to computer and Internet-related services, succeeding in high-end consulting. Applied Materials, a chip gear maker, also went into consulting, helping clients get the most from its equipment and advising on productivity.Sungard Data Systems began in the disaster-recovery services and moved to create a broader range of software for the financial industry.
2 3579 2004 HP cartridges are made to work differently than other those from any other company so that customers with HP printers can only buy HP cartridges.
3 5999 2004 For a satellite laptop PC that sells for just under $1,000 Toshiba Corp. charges $199 for a three year plan that also covers such accidental damage as dropping the laptop or spilling a liquid on the keyboard.
4 7372 2002 EMC Corp.'s latest software suite is designed to help customers run storage networks efficiently.
5 7997 2001 With the evolution of upscale gyms, responsiveness to the customer has become increasingly more important. They are also integrating several additional sources of revenue to the standard membership fees, such as food sales, personal trainers, clothing retail, etc… These added services can make up as much as 47% of a club's revenue.

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