Brainstorming Ideas: A Final Customer Purchasing from the Producer of the Product
Final customer buying from a product producer. Final or end-user customers incur four cost steps in connection with the product sold by a producer.
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
Resources: Reduce resources required for the use of the product
Time – Reduce the time the customer must spend with the product
Warnings and advice
Reduce steps the customer must use with the product
Improve wait times in the process
HELP CUSTOMERS OBTAIN AND USE RELATED PRODUCTS
<<Return to Maintain Steps