Final Customer Purchasing from the Product Producer

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

Resources: Reduce resources required for the use of the product.

3. Energy – Reduce the energy the customer uses with the product

a. Effort – Reduce the physical constraints on the customer

Overcome physical limitations of the user

Alter dimensions

No. SIC Year Note
1 3312 2004 Rail produced in the U.S. has been produced in lengths limited to only 80 feet. Steel Dynamics will be able to make it three to four times as long. The company has a big advantage because welds are typically the failure point in rail.
2 3861 1997 Despite the rise of Internet use and all the talk about going "paperless," 90% of all information is still stored on paper, making it difficult for banks and law firms to improve productivity. Bell & Howell sells scanners and software that digitize that information. Bell & Howell has targeted specialty industries such as community banks and trucking companies, which often need slightly different hardware for longer, odd-shaped paper forms. The company is making small changes for individual industries and charging a premium for it.

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